This is truly the worst utility or other company I have had the misfortune of having dealings with. Having previously taken this company to the ombudsman for a different matter, and when they tried to take approx. £1500 out of my account with two days notice, for a property I had vacated two years before into the hands of my solicitor. Due to pressure of work, I reluctantly renewed my contract in Nov 2019, to a 24 month contract, I should have learnt my lesson as it took them approx ten months to get it right, resulting in constantly being overcharged. It was with total disgust that come Dec 20, they started to charge me the out of contract rates for one of two meters. Having again to contact the customer service centre, be prepared to wait approx. half an hour to get through, I Initially spoke to a person called Alex, who then put me through to a contract Manager called Robin. Both people were polite, and appeared to be helpful, after a period of investigation, Robin confirmed that it was again Clear Business fault and that this meter had only been put on a 12 month contract. He then assured me that this would be corrected for the Jan 21 bill. Surprise surprise this has not been the case, and I have still been billed the out of contract rate for the one meter. With past experience, in my mind, I have reluctantly paid this bill, due to previously being charged interest for not paying an erroneous amount, albeit this was due to a suggestion of their customer service centre.

When they tried to take the £1500 out of my account, with only two days notice, I immediately cancelled my direct debit with them, and have subsequently paid them monthly via internet banking, as I realised that they only give lip service to the direct debit mandate. I find myself in between a rock and a hard place, in that they have just recently started to charge me £10 a month for not using a direct debit, but as I do not trust them in the slightest I am very reluctant to use a direct debit again.

I could go on and on about this shambles of a company, but over the years I have had to spend so much time to sort out their mistakes I am just awaiting the time I can move to another electric supplier.

Date of experience: January 26, 2021