Update on my previous reviews.

In response to your reply to my review I understand that it's a 3rd party that handles the issues. However, you should have a contract in place with them to ensure issues don't carry on to such an extensive timeline. As for the complaint, I understand that I have one in your system, but I need a actual resolution; not just an empty promise that someone will be in contact with me with an update. I need this escalated and resolved as soon as possible.

It has now been 12 days since we have had no landline or broadband services. Due to this, our business has now missed out on approximately over £18000 in card transactions and £11000 in paypoint transactions based on recent performance due to the issue.

I am emotionally depleted and physically stressed due to this and the lack of progress is starting to take a real effect on our business. I have been offered no compensation or any promise of an early termination by anyone as of yet, and I just keep getting told that the engineers are due tomorrow but tomorrow never comes..

I will be taking this to the ombudsman and Ofcom as this is not the correct way of doing business for any broadband provider.

Date of experience: February 11, 2021