I recently took over this premises and tried to transfer my current broadband contract, but Unicom blocked this as they were the existing land line provider; this meant I didn't have internet for 6 weeks and ended up having to go with them for broadband. They also tried to charge me for the land-line before I had signed up, saying that I was responsible for the old tenant's bill, and then they tried to charge me £180 for installing a gas meter which another supplier did for free. Not a great start. They have refunded most mistakes now but I have to watch every bill and sit on hold for 30 mins to sort out their mistakes every month.

Date of experience: December 02, 2020