Shouldn’t have renewed my contract.
Still waiting on a response to a complaint from October 1st in regards to being overcharged when renewal price was agreed to over the phone. Have called countless times and I’m assured it’s rectified but the bill remains the same. Just what you want when small businesses are already struggling. Been with them several years now and they’ve truly gone downhill.
Date of experience: December 10, 2020
Reply from Unicom
Good morning,
I am sorry to hear you have not been happy with the service you have received. I can confirm I have been able to locate your account as well as the emails you have sent in regarding these issues. I am keen to look into this for you. I will investigate these issues and will arrange for someone to contact you in due course once an investigation has been carried out.
Kind regards,
Lauren
Customer service