Awful experience, constant extreme overcharging when our business was closed for months on end. We cancelled the direct debit, I spoke to what seemed like a nice lady I told her we were closed due to Covid 19, she got me convinced all would be fine and she will call me back to re- discuss and take payments gradually when we were back on our feet. However no discussion was had and they took £350 straight out my account (which I don't even believe we had given them permission to set up a direct debit again). £350!!! for a £50 per/month broadband with no discussion of this. Stealing in my eyes. The internet is a rip off anyway unfortunately it was not even us who set up this account but our previous utilities broker, you can get a good internet line from talktalk for £17.99 per/month. You can also never get through when you call up at all, so even if you accrue unjust charges this cannot be discussed so they accrue even further. I was scared to reset up a direct debit given how much they took out last time. No response via email either. Also the phone disconnected on another occasion perhaps for a reason? Classic dirty tactics. They couldn't care less about any businesses struggling through these difficult times they just want to make more money out of you and take advantage of the situation. I assume a lot of the positive reviews on Trustpilot are actually fake ones made by themselves to counteract the poor ones.

Date of experience: November 27, 2020