Review of Clear Business


Rated 1 out of 5 stars

SCAM warning received from my bank.

I recently wrote a scathing review of Clear Business, and it has only got worse. I have been a business client of Clear Business for a couple of years, for our water supply, which is £16.85 a month. Because of their appalling performance on a possible telecoms transfer, I cancelled the direct debit because I did not want them to have any access to our bank account. I sent them an e-mail telling them this, and explaining the reason. On Wednesday this week, I received an e-mail letter chasing non-payment of £16.85, and today, Friday, I received an e-mail reminder. I attempted to make a BACS payment, but my bank, Royal Bank of Scotland, would not allow the payment because the name of the bank account is not Clear Business. The bank issued a large "SCAM warning", which makes me even more uncomfortable about whether this is a real business or not. You would think that their Head of Credit Control would know that BACS payments cannot be made to them. I tried telephoning, to find out why the account name would be different, but only got an automated system trying to take my credit card details. As a qualified solicitor and investment banker of 40 years, the alarm bells are ringing about Clear Business. I, personally, would never allow them access to my bank account or credit card details. I am not accusing them of anything criminal. They may just be incompetent.

Date of experience: November 27, 2020

Reply from Clear Business

Good Afternoon,

We are sorry to hear you are experiencing these issues. I have checked your account and we can confirm you have only just cancelled the direct debit recently and the correct BACS information will appear where the direct debit payment information is on the invoice. I am keen to get in touch and we will ensure you have the correct BACS information for your direct transfer.

Please note there are other options to pay your account if the direct debit has been cancelled, you can log on to our website https://www.clearbusiness.co.uk/ activate a customer zone account and pay by credit or debit card once you are logged in.

Kind Regards,

Kris
Customer Service