I'm a doctor in London. I wanted to try out their whole genome sequencing offering. They offered a good price and an 8-week turnaround, but it's now 13 weeks and I still don't have a result. I've emailed their CEO and used the contacts email but I haven't had a reply. They don't provide a phone number. Their service is dreadful. You're wasting your money if you use them.

Date of experience: 10 March 2023