They missed the first appointment which had been arranged with tenant and letting agent- but we were not advised there were not coming so tenant waited in unnecessarily. Second date was then rearranged and that went ahead OK.
But then had to wait a few weeks for certificates to come through.
Then when the certificates arrived the EPC said 'poor secondary glazing' and I had just had full spec brand new double glazing installed a few days before the inspection- hence the reason for the new EPC for a better rating. So unbelievable that was missed and incorrectly recorded.
So not overly impressed so far, sadly.

Date of experience: January 11, 2022