DO NOT USE THEM
DO NOT USE THEM! I have had a refund that was happily sent back to me from Frontier Airlines, and Trip.com will not refund me. They used their own card to pay for the flight, and so the money went into their account. It's ridiculous and unprofessional. You deal with multiple people, and go in circles. When you finally get through on the phone, you get no managers or real answers, but get promised a follow up call or email that never happens. I have been emailing them for weeks now, and still have not received my refund. Extremely frustrating and infuriating. I have emailed them all the proof of the refund, including all communications with Frontier Airlines, and they still have my refund. Please do not use them for anything. Find a different booking site.
Date of experience: 19 July 2022
Reply from Trip.com
Hello warren techow,
Thank you for your feedback. We're sincerely sorry for the inconvenience in your refund progress. You deserve a smooth and trouble-free experience when you travel with us. We're truly sorry that this trip was an exception. I understand you have some concerns about your refund. Please be guided that your concern is well received, and we would love to help you further.
Rest assured, your concern will have our full attention. We will double-check your reservation, and our specialists will contact you once they have finished the investigation. Thank you for your patience and understanding!
Best regards,
Evon
Trip.com