Review of kinex


Rated 2 out of 5 stars

I've held off writing a bad review…

I've held off writing a bad review about these guys as the customer service is very good, relatable, friendly ect but on too many occasions I have left the call and there has been further issues with my DD!

I am a small retail store, no central heating, I run a couple of oil radiators now and again and high speed broadband as standard. I have also been closed due to lockdown, like many of us!

Last month they took £650 + out of our bank account, I made an indemnity, they called the next day, I made a payment based on average bills, It was confirmed I had given an up to date reading a few days previously, and promised the next payment would be correct.

This month they have taken over £750 !

My business is surviving on loans and Grants, THIS IS NOT OK!

I'm sure I will get the generic "we're sorry, please get in touch" but why should I waste my time over and over again trying to sort this out!?

I'm really not happy!

Date of experience: March 25, 2021

Reply from kinex

Good Morning,

We are sorry to hear you have been experiencing these issues. Thank you for confirming your account information so that I can look into this further for you, we can see on the latest bill we have billed with the most recent read and you water is fairly up-to-date with reading on 24/03/2021 which will be picked up on the billing run but this is not far off what the water was billed up to. I have logged your enquiry and a member of our team will be in touch to discuss this further with you.

Kind Regards,

Kris
Customer Service

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