1. On the day the sales rep from Kinex came to my business, he went to the wrong address, his boss rang me and had a go at me because he thought I was "messing them about!"
2. Their sales rep told me that if I switched my broadband to them straight away, they would cover the cost of the cancellation fee with my current provider up to £300. This was a lie, I had to foot the bill and when confronted Kinex said he shouldn't have told me that.
3. I switched my Gas to them and they screwed up the transfer. I had to spend several hours on the phone with Kinex and my old supplier to sort the mess out because they got the dates wrong.
4. They charged me over £1000 for my monthly usage, which is normally around £120. The admitted the mistake but I was then subjected to their 'automated abuse system' which meant I had to suffer daily emails, letters, text messages and phone calls demanding money that I didn't actually owe them.
5. A couple of months after this, they did the same thing again.
6. The router they supplied me was problematic, we had to restart it every day just to get online. They said they could send me a better one but I'd have to pay for it!!!
7. When switching my electricity from them, they put a stop on the transfer because my new supplier sent them the wrong transfer date. Having just spoken to my new supplier, I've discovered that Kinex have lied (again, no change there) about the dates.
8. I have filled in the complaints form on the Kinex website and got no reply. I had a courtesy call from them and I explained the issue with having to foot the bill for the broadband contract, they said that I shouldn't have had to pay this and they'd look into it, again, no reply.

This company are a total shambles. I can't wait to get all my services transferred away from them. This has undoubtedly been the worse company I have ever dealt with. Use them at your peril.

Date of experience: December 17, 2020