Worst company ever
Worst company ever! Usually i pay £28 p/m.
My water meter was changed and bill came £240. Phoned kinex. Asked why, they said i had to email meter readings and bill will come recalculated.
Didn't happen! I was charged £240.
Phoned again! They apologise and asked me to phone my bank and return the money. I did. Money returned. After a week i was charged the same amount again!!!
ALSO i cannot log into mu customer zone to supply with meter hireadings.
Disappointed.
Date of experience: December 31, 2020
Reply from kinex
Good Morning,
We are sorry to hear you are experiencing this issue, thank you for confirming your account information in order for us to look into this in further detail for you. I can see that you have mailed in details along with an image of the reading. I will be in contact with you shortly to discuss this in further detail.
Kind Regards,
Kris
Customer Service