Austral Piano World Reviews

I bought the Roland FP-E50 and the sale man is really helpful. It is excellent

Date of experience: 09 November 2023

The payment stage of our purchase went very well. Great communication, responsiveness, courtesy, and generosity. Thank you! (Our delivery is not due for a few weeks yet, so I can’t comment on that at this stage.)

Date of experience: 03 October 2023

I had a good experience purchasing a grand piano from Australian Piano World. Terry, the staff member who assisted me, provided quality service. From helping me choose the right piano to answering my questions, he was knowledgeable and patient throughout the process.

The delivery and installation of the grand piano were smooth and hassle-free. The team ensured that the piano was set up perfectly in my home, and they took great care to ensure it was in pristine condition.

I'm satisfied with my purchase, and I would recommend Australian Piano World to my friends and anyone in search of a quality piano with excellent customer service.

Date of experience: 02 October 2023

Great prices and fast delivery. Only feedback is I wished I received more update emails on my order or a tracking code. However, they responded promptly to my email. I would highly recommend Aus Piano World.

Date of experience: 28 August 2023

Hans was instrumental (no pun intended) in the recent acquisition of our upright digital piano. He listened to our requirements and gave honest advice. Due to lockdown he also went above and beyond to provide photos of colours, etc of different pianos in the store. Can’t recommend them highly enough. Seems like the one stop shop for all your piano needs. You won’t be disappointed.

Date of experience: 17 September 2020

Amazing Service!!!
From a beginner prospective, both Viga and Steve were so helpful and explained everything in basic terms for us novice purchasers.
Very professional and spent quality time with no rush, or pushy sales talk.
Would not hesitate to recommend.
Thanks Guys..

Date of experience: 09 June 2022

Hans guided us through the maze of buying an instrument to suit some very specific needs. He tailored what he showed us to meet those needs, showed us a good range of instruments and comprehensively demonstrated them to us and showed us what they were capable of and was a wealth of knowledge on each one. There were times when we expected to need to look up the manuals to find some technical information... and Hans would know it. We were very impressed. Thank you very much. We have since recommended Austral Pianos to others.

Date of experience: 13 July 2022

Very knowledgeable, great to deal with. We took along time to come to our decision and visited the showroom many times, on our visits we were given so much great information, so when we finally did buy a piano had no doubts. Austral Piano World is decently priced too, which is a bonus.

Date of experience: 30 October 2020

I am very pleased with the pre loved piano I purchased, it arrived today roughly within a week of making my payment. I wasn't able to go see the piano due to my health and relied upon what Hans said to me over the phone and in email of it's condition. My requirements were minimal, I had finished all exams long time ago and was only looking for a piano to play for leisure that was within my budget. I am so happy with it and as Hans said it's was in pretty good condition and sounded great!

Date of experience: 12 April 2022

We bought a second hand upright YAMAHA piano. The gentleman that we spoke to over the phone was informative / honest. We decided to purchase a piano without visiting the store as it was still lockdown. Delivery to Geelong was smooth. Happy with our purchase and recommend this company to others.

Date of experience: 21 November 2021

The staff at Austral Piano World were extremely helpful and polite. Communicating via email they were able to quickly offer a quote to ship a piano to us. The whole process of payment, dispatch, and receival was very straightforward and easy. Thank you.

Date of experience: 04 July 2022

A perfect experience. From the moment we met Hans and his team we felt their focus was on our needs and not simply a sale! Their expertise and knowledge of the manufacturers' products and differences gave us peace of mind. They have integrity making the experience perfect.

Date of experience: 06 June 2022

Was looking for a learner digital piano for a 6 years old, Store price is cheaper than online, so definity recommand to visit in person. My kids love it, and they can experience different type of pianos there. Finally got the right one for him.

Date of experience: 01 October 2022

I went to look at a new Kawai GL30 Grand piano and ended up buying on the spot.
Company owner played two different models and he was so knowledgeable and great to deal with I have no hesitation in recommending Austral Pianos to everyone looking to buy.
Regards Ken McDonald

Date of experience: 22 October 2022

Hans is very knowledgeable and patient. When we were looking to purchase an upright piano and were playing various pianos to listen to the acoustics, Hans was very attentive, explaining the various nuances of a model. We spent more than an hour playing various pianos. We purchased a 2nd hand Kawai upright piano and are very pleased with the purchase. We would recommend Austral Piano World to anyone looking to purchase a piano.

Date of experience: 23 June 2021

I was assured that the piano I purchased was in stock and would be shipped to me on the following Tuesday. On Tuesday I received a phone call to tell me that when the company organised to deliver the piano called to collect it there was no piano in stock. There would be no piano available for about 4 weeks.
This lack of communication is not acceptable and certainly makes me wonder why the sale point and the warehouse are not communicating better.

Date of experience: 04 May 2021

With covid some keyboards have been hard to find. Austral Piano World had one of the last Kawai MP11SE's in Australia. They were very helpful over the phone, and included a fantastic K&M stand as part for the package which arrived by the weeks end just in time for Christmas. Fantastic!

Date of experience: 27 December 2021

I would highly recommend Austral Piano if looking to purchase a piano. I have found all members of staff to be pleasant and attentive and as well the company’s prices were the best online. I am yet to receive delivery but I am sure I will be very pleased when the digital piano arrives

Date of experience: 16 May 2022

Walking into the store was a magic moment for my son. We had a really helpful sales assistant that made our choice easy. The piano sounds fantastic we couldn’t be happier.

Date of experience: 25 April 2022

Excellent service from Hans and his team. My Roland GP607 arrived within a week. The delivery team set up the piano and removed all the packing without fuss,(with Covid safe masks and distancing) Would not hesitate to recommend the GP607 from Austral Piano World.

Date of experience: 08 October 2021