Good Morning,

We are sorry to hear you are experiencing this issue, I have been unable to locate your account with the details provided. I have sent you a private message requesting further account details so I can get the relevant department to get in touch with you.

We can look into this for you, if you have an issue with the pricing we can log a contract enquiry on your account for you and liaise with the relevant department about this to see if they can assist you with this.

Kind Regards,

Kris
Customer Service