I use Pocket since 2021 monthly. Up todate there were no issues. I receive my sats every time the same day into my wallet as my Bank transfers the fiat. I m using automaticly monthly payments (standing order)! Thats great!
One time i make a single payment and missed a sign in reference. They contacted me via e-mail and changed it manualy and I got my BTC. Great support!

Date of experience: May 18, 2022