I dont normally complain on social…
I dont normally complain on social media platforms about businesses but Kinex has really got to me this time and if I can keep one person away from this company then I will be happy. I have been with them for a few years with my 3 businesses and without going into detail there customer service is shocking, once you sign the contract that is all they care about. Now that I am finally leaving them I get a bill today for £10 plus vat for not paying a bill by direct debit when I do not have a bill, this sums them up, be warned
Date of experience: January 13, 2021
Reply from kinex
Good Evening Mr Millar,
We are sorry to hear that you have not been happy with the service received.
I have reviewed the account and would like to clarify that as per T&C's contracted rates are on the basis that bills are paid by direct debit, any payments made by non direct debit will incur an additional charge for each payment.
Full terms can be found at www.kinex.co.uk/terms-and-pricing.
I have raised your query on the account and an advisor will be in contact in due course.
Kind regards,
Ryan
Customer Service