Review of Storyworth


Rated 1 out of 5 stars

Great concept....horrible customer service

Beware before spending a lot of money. Great concept but horrible customer service and experience with this company. My birthday was wrong in my mother's book and the original submission had the correct date. I was told I should have read the whole book and double checked everything before purchasing and would have to make the edits myself and repurchase a new book which is $90 with shipping. Don't expect a correctly translated book unless you are prepared to read a draft of an entire year of written memories before purchasing your book.

Date of experience: April 27, 2023

Reply from Storyworth

Hi there, thanks for taking the time to share your feedback. At this time, we do not have an internal editing team to proofread or edit your stories and strongly recommend having friends and loved ones to review them with you. We'll have to look into how we can advertise that suggestion better and we hope that you and our customer service team can work towards a satisfactory resolution. -Sarah