Review of Trustly


Rated 2 out of 5 stars

at the start it was good with instant…

at the start it was good with instant deposits to my gambling account but now it rarely goes through, i have 3 transactions that i am still waiting on from days ago and ive talked to the site and they say they are waiting for confirmation from trustly

Date of experience: 02 April 2021

Reply from Trustly

Hi Holger,

Thanks for your feedback!

We are a payment provider who process transactions between consumers and merchants. When you initiate a transaction using our services, we process the transaction and the funds will be forwarded directly to the merchant.

If you money has already left your bank account, then the funds are on its way to the merchant - no doubt!

Therefore, if you have any questions about your payment, we recommend that you contact the merchant which is the intended recipient of this payment.

you can of course, always reach our established dedicated Trustly user support team by filling in the contact form or by calling in to our phone support. You can find all of this in our help center, our team is always happy to assist you if you got any questions or other issues you might experience!

Help center: https://www.trustly.net/support

Best regards