Review of Trip.com


Rated 1 out of 5 stars

BUYER BEWARE - 0 STARS RATING!!

If I can give them zero stars, I would. BUYER BEWARE! I had to cancel my most recent vacation because this company failed to transfer payment to the airline for my flights. I didn't know this until I went to the airline website a few days before my departure to select seats and was dumbfounded when they said no reservations found. Next the airline confirmed that the travel agency (TRIP.COM) didn't apply payment and my tickets were actually cancelled. If I had gone to the airport without knowing all of this, it would have been even more disappointing and frustrating finding out then. I spoke with multiple customer service agents and they keep telling me to wait for my refund. This has been dragging on for a 4 days now when they said they would get back to me within 24-48 hours. I finally get an email reply and they said due to airline regulations, a refund cannot be done. ARE YOU KIDDING ME RIGHT NOW??? This company withheld the money that I paid a month ago and didn't send it to the airline and they are telling me they had to check with airline to see if a refund is possible. WHAT LOGIC IS THIS? There was no money sent to them in the first place. I am still waiting for my refund. I have been a loyal customer to Trip.com before but after this situation, I will NEVER book from them again. I will make sure to tell every person that I know to never book with this company. This is completely Trip.com at fault, not the airline or me and they still won't refund me immediately.

Date of experience: 25 July 2022

Reply from Trip.com

Hi Maggie,

Thank you for bringing this to our attention. We are genuinely sorry to hear about the unpleasant experience with your booking. Please note that we have no intention to add any frustrations to our valuable customers like you.

Kindly know that we will double-check your concern, and our specialist will contact you directly for an update. Again, thank you for your understanding and patience.

Best regards,

Amber
Trip.com