fraud plain and simple
kinex supply our water
their billing platform is set up to confuse and defraud you of your money, the monthly bill consists of between 4 and 36 pages PER MONTH. refunding and recharging 18 months back while constantly changing meter reading and loosing actual reading all to the benefit of their pocket. After attempting to steal money from my account i cancelled the DD and requested a call with a manager to finalise my bill, but multiple times this has been refused. I am currently being harassed daily by this so called company who have reduced my wife to tears on the phone. we have spent hours trying to sort this out with them, but each day it is like ground hog day because the person you speak to is not interested in sorting the problem they are employed to bully customers into paying fraudulent bills
if Kinex would like to get a senior employee to contact us, to fix this before I seek legal advice
AVOID KINEX
Date of experience: December 17, 2020
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