Review of kinex


Rated 1 out of 5 stars

fraud plain and simple

kinex supply our water
their billing platform is set up to confuse and defraud you of your money, the monthly bill consists of between 4 and 36 pages PER MONTH. refunding and recharging 18 months back while constantly changing meter reading and loosing actual reading all to the benefit of their pocket. After attempting to steal money from my account i cancelled the DD and requested a call with a manager to finalise my bill, but multiple times this has been refused. I am currently being harassed daily by this so called company who have reduced my wife to tears on the phone. we have spent hours trying to sort this out with them, but each day it is like ground hog day because the person you speak to is not interested in sorting the problem they are employed to bully customers into paying fraudulent bills
if Kinex would like to get a senior employee to contact us, to fix this before I seek legal advice
AVOID KINEX

Date of experience: December 17, 2020

Reply from kinex

Good Morning,

We are sorry to hear that you have been experiencing billing issues.
I have reviewed the account and must advise that When meter readings have been received we have billed to these accordingly.
Our billing cycle runs from 1st of the month and if any read is received mid month we will re-bill to the read, and usage will be estimated for the remainder of the month, this practise is industry standard and is not fraudulent.
In exception to this we previously encountered an issue where on one occasion meter reads were not picked up on billing for a number of customers,.
We subsequently wrote to all affected customers and informed them of this error and that direct debits amounts for the affected month would be altered and instructed only to collect the correct amount due.
I can see that this was explained at the time by one of our customer services advisors back in October.
I understand that you have more than one supply and there may be further issues you would like resolved.

I have raised this to the relevant team who will be able to review the matter further.

Kind regards,

Ryan
Customer Service

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