Don't Expect Help From Them
On our trip to Japan, we used GYG for 2 trips. One of those was excellent, and GYG responded to my positive review.
However, our first experience was very negative and GYG never responded to that review, nor even to the email I sent before leaving the negative review.
My basic takeaway is GYG responds when all is good, but ignores problems. This makes me very concerned about ever using them again because things don't always go perfectly.
UPDATE
After leaving my 2 star review, GYG contacted me for the details of my problem. They quickly understood my issue and worked with the supplier to completely resolve my issue.
Everyone can make a mistake. I'm truly happy to say that GYG will respond to them and do everything they can to resolve any issues. Excellent customer service! Thanks, GYG.
Date of experience: April 07, 2024
Reply from GetYourGuide
Hi, we're sorry to hear about your experience. To make things right, please send us your booking details at social.support@getyourguide.com from the same email address you used to book the activity. Make sure to also mention this review and we'll look into it. Thanks!