As a service provider you should have a contract in place with BT Openzone to ensure businesses don't suffer for too long when Broadband and landlines are compromised.

Clear business have shown no eagerness or proactivity in dealing with our broadband issue since the day it was reported. They claim to have escalated things twice, but we have seen absolute zero result so far! Firstly, They refused to send an engineer out when requested during the first call when first reported, then when followed up 2 days later they said an engineer is due the next day, then the next and then again the next! Still no result! We have to contact them every single time to get an update aswell, communication does not simply apply to times when you're trying to sell something!!

Due to the broadband issue we are having to refuse sales to around 150 customers a day. Some of these individuals are elderly and people with kids in the house. Now with no access to gas & electric they have to walk and do a 25+ minute round trip to get to the next shop in snowy/ cold weather.

If this issue isn't resolved and escalated as appropriate to higher management by Monday, we will have to ask our customers that are refused a service to speak their mind on online platforms & leave reviews to prevent communities in other areas to not suffer the same consequences!

If you're a manager of a business think carefully before you sign up!

Suf
Nisa Knottingley

Date of experience: February 05, 2021