The instructions for the people…
The instructions for the people answering the questions are missing or confusing. We sent requests to 20 people to answer questions only 2 were able to navigate the software. It does not state that questions selected will not be emailed until the date they were scheduled. So many questions were selected and never sent. I would strongly recommend better and clearer instructions for the users.
Date of experience: July 12, 2023
Reply from Storyworth
Hi there, thanks for leaving us a review and for sharing your experience. We'll continue to work on improving the website to make the experience less confusing with sending and answering questions. -Sarah