Review of kinex


Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company, very poor customer services and when I wanted to switch to a proper provider, they sent me an invoice for nearly £200.00 for a " termination fee ". I would never of agreed to that so I asked them to send me a copy of the agreement stipulating that, they assured me they would forward it but all they sent were more threatening letters and made numerous hassling phone calls.

Date of experience: March 08, 2021

Reply from kinex

Good Afternoon,

We are sorry to hear you have experienced these issues, thank you for confirming your account information so I can review this further for you, we can confirm that we have on record a letter that was sent out confirming the deal agreement. I have logged your query on your account and a member from our customer service team will be in touch with you soon.

Kind Regards,

Kris
Customer Service

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