Water Transfer
I switched our water contract last year on the basis of their prices although I also factored in getting a promised refund for the termination fee from our old supplier. After months of trying to get this back I am no further forward and have not received the money from kinex. There is always a long wait to speak to someone on the phone and they only have one generic email address for all queries!? Unfortunately, our contract has a while to go but I will not be renewing with them again.
Date of experience: January 26, 2021
Reply from kinex
Good Morning,
We are sorry to hear that you have been experiencing issues.
I have reviewed the account and I can see we were querying some of the documentation with yourself. We have however recently changed our internal processes and I feel there has possibly been a breakdown in communication regarding this issue leading to a delay in processing.
I have raised this on the account and will be in contact to action anything remaining.
Kind regards,
Ryan
Customer Service