This company is awful
Good customer service ends once the contract is signed. I totally agree with the other negative reviews on this company. The advice on direct debits is really worth following. Don't believe any false promises as they are just that FALSE. I have been repeated overcharges and had bills which quite frankly even they couldn't understand. The worse bit is the customer service I have had repeated promises from them telling me they will call you back and they don't. Agreed a price with them then was asked just to sign an email and return. First bill was more than double the verbal agreement. Whatever you do, do not give this company direct debit
Date of experience: January 12, 2021
Reply from Clear Business
Good Morning,
We are sorry to hear you have been experiencing some issues. Thank you for confirming your account information in order for us to look into this further for you. I have reviewed your account, all reads appear to be up-to-date for both utilities and we are a direct debit company and encourage customers to use this payment method to ensure the accounts are paid on time. You can find more details about the direct debit guarantee within your contract pack as well as visit this link for more information:
https://www.clearbusiness.co.uk/terms-and-pricing/
I have logged your query on your account and will be in touch with you shortly to go through this in further detail.
Kind Regards,
Kris
Customer Service