worse company ever
worse company ever, can't wait until contract ends, poor customer service, waiting on 3rd router which they keep sending to previous address, i have told them im no longer at previous address, broadband is rubbish, nothing good to say about Kinex, had to give them 1 star as couldn't give them zero, go with a known brand
Date of experience: December 15, 2020
Reply from kinex
Good Morning,
We are sorry to hear that you are experiencing broadband issues.
I would like to look into the issue you have raised, however i am unable to locate your account based on the information provided.
I have submitted a contact information request through Trust Pilot for further information.
*Update 16/12/2020 11am*
I have located your account and can see that you have spoken with one of our advisors today.
A replacement router is being arranged to the correct address and the advisor will be in contact to discuss further.
Kind regards,
Ryan
Customer Service