Review of GoDaddy


Rated 1 out of 5 stars

Seriously going downhill with customer…

Seriously going downhill with customer service, they offer an online chat which an Indian team run and the chat script doesn't get added to the overall customer notes so when you call in via telephone they basically have zero ideas and take zero ownership of any misinformation given and just pass the blame back. The service is going down the same route as 1&1 Philippines nightmare customer service. I prefered when we just had the USA team as the only option. Now whatever i say its a lie and the telephone team will not take any ownership over the brand instead say its another team. then i get a lesson in Life from a guru who tells me these things happen and not to worry if my site has been down 3 days and we have lost money and trust.

Date of experience: 11 December 2019

Reply from GoDaddy

Hey Jigsaw Conferences,

I am sorry about your recent experience with our care team. This is not the way we want customers to feel after contacting care. I have sent you a private message requesting additional information. Please reply at your earliest convenience.

Thanks,
J.L.