Would give zero stars if I could
Would give zero stars if I could. Shocking company. I stupidly signed up to CB electricity and regret it. Ridiculous estimates on electricity readings- if I give a reading on the 2nd last day of month the next 2 days worth are obscene guesses, customer service appalling, no action being taken on account despite weekly phone calls. Today I was not asked any security questions to access the account, on Monday I was denied access as I was not an authorised name on the account despite 45 minutes to them on Friday. Given inaccurate information each time I phone. Raises my blood pressure every time I have to speak to them. Passed from department to department and no-one seems to give a damn about account. Requested meters be checked 3 weeks ago, the girl I spoke to did nothing about it and also mis-quoted the price. I cannot wait to be away from Clear Business.
Date of experience: March 03, 2021
Reply from Clear Business
Good Afternoon,
We are sorry to hear you have been experiencing these issues, thank you for confirming the account information to review this further for you,. I can appreciate your frustration here with you not being authorised on the account, we would require that to be updated first, the enquiry has been logged and I am happy to monitor this this for you, the best way to update yourself as the authorised contacts is via our customerzone: https://customerzone.switchingon.com/Profile/Login alternatively if you wish to be applied as an additional authorised contact then the account holder should send e-mail to info@switchingon.com from the business.
Once we get these details updated correctly I will be more than happy to review and address the issues you have on the account. Alternatively the account holder would have to call into 0161 946 444 to deal with the accordingly.
Kind Regards,
Kris
Customer Service