Good Afternoon,

We are sorry to hear you have been experiencing these issues, thank you for confirming your account information so that I can look into this further for you, looking at your account I can see between December 2020 and January 2021 you bill had gone down but have gone back up again which may reflect on your closure. Your enquiry has been logged and I will be in touch with you soon to discuss this in more detail and what best way forward for this is.

Kind Regards,

Kris
Customer Service