EXCESSIVE AND FIXED TERMINATION FEES
Although the customer service is very good - answered relatively quickly and by clearly spoken Native English speakers - the value for money must be looked at very closely. Termination fees are HIGH and set in stone. Beware entering into a contract with Kinex!
Kinex contacted me to say that they could do nothing to change the termination fees. Sorry about that, bad luck. The fees are high and you are unlikely to see any savings with your phone or internet fees.
Date of experience: January 05, 2021
Reply from kinex
Hi,
Its great to hear you have found the staff to be helpful and have experienced good customer service. I would like to look into the termination fee issue for you and have sent you a private message and look forward to hearing from you.
Kind regards,
Lauren
Customer servive