As a new broadband customer I was told…
As a new broadband customer I was told that kinex would pay my termination fee from my previous supplier. I obtained the invoice as requested at the end of September and sent it to them. Many calls later I still haven’t received and have been told it will be end of January and then I’ll have to ring them to request it be put into my account- so will be lucky if I get this by February- hopefully my previous supplier (Focus) won’t run out of patience. In the meantime I am fed up of hanging on the phone for 45 mins each time for a weekly update. So if your thinking of changing suppliers bear this in mind
Date of experience: December 17, 2020
Reply from kinex
Good Afternoon,
We are sorry to hear that you have not been happy with the service received.
I would like to apologise as it seems you have been advised incorrectly.
I can see that the credit has already been approved and all that is now required is to arrange the refund via bacs transfer into your account.
I have submitted the relevant actions for this request and have raised internal feedback in relation to the issues you have experienced.
I will be in contact this afternoon to confirm this over the phone.
Kind regards,
Ryan
Customer Service