Fanatical.com Reviews

77,197  Excellent
TrustScore 4.5 out of 5

4.6

In the Video Game Shop category

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Reviews4.6

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Rated 5 out of 5 stars

Great Service!

Amazing deals on PC games with Steam codes. Get your code instantly and start playing. I tend to check Fanatical before Steam for the price of a game since it's almost always cheaper on Fanatical. Highly recommended!

Date of experience: 16 April 2024

Reply from Fanatical.com

Thanks for sharing, the team at Fanatical is thrilled to receive such a great review, thank you.
Kerry


Rated 5 out of 5 stars

Cheap game bundle and great after-sales service

I have known Fanatical for four years. The digital games they provide are all officially licensed, and the price of the game package is even lower than that of Steam with the same content.

And they have a strong service team. If you encounter any problems when purchasing, they can provide you with the best solution because they have a certain degree of flexibility in handling problems, all with the customer in mind.

I find that Fanatical is always improving. If you visit their website, you will find that most of the game packages are self-service, and you can pick some of your favorite games at a huge discount.

This is what I reported to customer service before. Because many of the games in fixed sets are recurring, you may want two or three of them, but you have to buy the games you already own, and self-service game sets can solve this problem very well.

Another change is that their game bundles are more frequently coming as deluxe or full editions. Because although some standard editions of Fanatical games are cheaper than buying them on Steam, sometimes it's cheaper to buy them on Steam if you take the DLC into account, and some DLCs are exclusive to the deluxe edition and cannot be purchased separately.

The best thing is that Fanatical has separated the code for some deluxe or full versions of the base game and DLC. Fanatical is a great option when you already own the base game and just want to buy the remaining DLC ​​at a lower price than on Steam. You can also give extra base games to your friends. This creates no waste.

In addition, Fanatical sometimes holds charity events. There are also many activities that give away discount coupons and games.

I think they are very attentive and understand the buyer's psychology very well.

That's why Fanatical is always my first choice whenever I want to buy a game.

Date of experience: 21 April 2024


Rated 5 out of 5 stars

Lightning fast customer support

I accidentally messed up my order and after exhausting all possible attempts at solving it myself reluctantly opened a ticket, expecting the resolution taking more than a day.
Then I went to tell friends that I won't be able to join them in game tonight. Before I even finished writing that message, I got a response from the support team that my issue was resolved. Amazing. Three cheers for Kim from customer support!

Date of experience: 08 April 2024

Reply from Fanatical.com

Thank you so much for taking the time to share your experience at Fanatical. We take pride in knowing our customers are happy with their store experience. I have passed on your kind words to Kim, thank you.
Kerry


Rated 5 out of 5 stars

Good and trustworthy site with instant…

Good and trustworthy site with instant delivery, similar to HumbleBundle,
unlike many others in the shady 3rd party key reselling sector (like Gamivo for example, which I will never use again).

Date of experience: 03 April 2024

Reply from Fanatical.com

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
We look forward to seeing you again soon. Best Wishes.
Kerry


Rated 1 out of 5 stars

WORST GAMING STORE FRONT EXPERIENCE BY FAR

I purchased the deluxe edition of EIYUDEN CHRONICLES HUNDRED HEROES Key at 6pm at the time of writing this review it is now 9:40PM aNd my key is still stuck behind a YOUR ORDER IS STILL PROCESSING. CLICK TO REFRESH BUTTON. Ive written 2 tickets on this matter. and have got no response. I will definitely be thinking really really really hard before i purchase any major game from this store front again moving forward. have not got a refund in place because that's probably a few days before i see my money posted in my account again. on top of all that with the pre order apparently there is a 48 hour play early offer and was hoping to play tonight ........ nothing but hateful feelings.

Date of experience: 22 April 2024

Reply from Fanatical.com

I am sorry about this-- we are just waiting for new keys to be delivered for this product and we will have your key with you very soon.

We have responded to your ticket and provided our options.

Customer Support Team.


Rated 2 out of 5 stars

This is the 3rd time I have purchased…

This is the 3rd time I have purchased something qualifying for a free game and didn't receive a code for the free mastery game so this time I decided to reach out, they responded with a code that was invalid on there website, complete waste of time. Will be the last time I purchase anything with them. Will stick to green man gaming. I'm not writing this to receive anything just dumb when you don't get what your supposed to then when you reach out its no help.

Date of experience: 18 April 2024

Reply from Fanatical.com

If you could open a support ticket with us then we can look into why you haven't received your Mystery game. You're the only customer having this problem.

Customer Support Team.


Rated 5 out of 5 stars

This website is awesome

This website is awesome! I bought preorder Dragon's Dogma 2 from them which was not eligible for refund unless the game has major issue. However, because the game had microtransaction which I didn't like in a game with AAA price, I asked for a refund with zero expectation. As a surprise, they went out of their way and allowed me to refund the game. 10/10 customer service

Date of experience: 22 March 2024

Reply from Fanatical.com

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
We look forward to seeing you again soon. Best Wishes.
Kerry


Rated 5 out of 5 stars

My go-to website when I'd like to buy…

My go-to website when I'd like to buy game bundles or games on sale. For first time buyers, it takes a while as they verify your method of payment, but afterwards, it's all smooth sailing. I've had multiple purchases with Fanatical and I've never experienced any issues. All my game codes work on Steam just fine and you get the codes immediately after purchase.

Date of experience: 28 February 2024

Reply from Fanatical.com

Thank you so much for taking the time to share your experience at Fanatical. We take pride in knowing our customers are happy with their store experience.
Kerry


Rated 5 out of 5 stars

Best for saving money on software/games.

Really pleased with this website. With the usual 'rip-offery' taking place just before renewal date I decided not to be a mug and went with fanatical.com instead. Paid a fraction of what I would have had to with original AV renewal price hike. Definitely would recommend to others, will most likely use again in future if I ever find myself getting bored and want a new game or project to get into!

Date of experience: 28 February 2024

Reply from Fanatical.com

Thank you for your kind words! We're glad you're happy with our service. This has made our day here at Fanatical.
Kerry


Rated 5 out of 5 stars

Quick , safe and easy ....

Thus for the many years of using Fanatical have mostly 99% problem free . Maybe every now and then a payment will not go through , but mostly due to the card or payment restriction for what ever reason . ~ Other than that Ive been happy with the problem free purchases , and the heavy discounts that can be had are a nice bonus from this site . ~ Happy many year customer ! Thx Fanatic!!!

Date of experience: 01 March 2024

Reply from Fanatical.com

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Kerry


Rated 5 out of 5 stars

Great prices, Great Support, Great Value All Around.

Great prices with minor yet purchasing choice discounts. While the RRP is often higher for Steam games than that on Steam itself, this is in line with other genuine eStores. I also had it explained to me, quite patiently, by a support staff member when I queried why.
The Bundles, also, are second to none and leave an old gamer weeping when he sees highly valued games he has paid a high price for, bundled together with others at an astounding discount.
An ideal eStore for the prudent buyer.

Date of experience: 26 February 2024

Reply from Fanatical.com

Thank you for your kind words! We're glad you're happy with our service. This has made our day here at Fanatical.
Kerry


EDIT:

Hello,

I do not see any blocks on your Fanatical account. Please send us a ticket to https://support.fanatical.com so we can help you get back into your account.


Rated 5 out of 5 stars

I love Fanatical

I love Fanatical! Great prices on games and e-learning materials. They are authorized sellers, so game keys will never be revoked.

Date of experience: 21 March 2024

Reply from Fanatical.com

Thank you so much for taking the time to share your experience at Fanatical. We take pride in knowing our customers are happy with their store experience.
Kerry


Rated 5 out of 5 stars

Good for bundles and discounted games

A great place for cheap games. Has been very reliable and prices often beat Steam itself (and other websites). Allows syncing of your Steam wishlist. Regularly does interesting bundles and although much of it is bargain-bin level stuff there are some gems to be had for very low prices at times.

Date of experience: 12 March 2024

Reply from Fanatical.com

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
We look forward to seeing you again soon. Best Wishes.
Kerry


Rated 5 out of 5 stars

Official steam games, but cheaper!

Official steam games, at cheaper than steam prices. What's not to like?

I've used fanatical multiple times over the past year and each time I've saved significant amounts compared to buying direct from steam.

Date of experience: 29 February 2024

Reply from Fanatical.com

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
Kerry


Rated 5 out of 5 stars

Fast, Accesible and Reliable

Fast, Accesible and Reliable.

Fanatical also works with publishers and development teams to bring their games to their page with a worthy deal, the only page where I buy keys and know they are truly legal and profitable to the team behind the games.

Very recommended!

Date of experience: 29 February 2024

Reply from Fanatical.com

Thanks for sharing, the team at Fanatical is thrilled to receive such a great review, thank you.
Kerry


Rated 5 out of 5 stars

really awesome deals

really awesome deals, even new releases and pre orders are often discounted slightly. the mystery bundles are really fun. good way to expose yourself to smaller or older games that you've never heard of, find hidden gems for cheap.

Date of experience: 23 February 2024

Reply from Fanatical.com

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Kerry


Rated 5 out of 5 stars

Trusted gaming partner

In general, I’ve had a ton of good buying experiences. Once, I bought a game and it went into review randomly despite me buying games way too damn often. But it was resolved in less than 24 hours. Not a big deal but felt like I should include it as feedback. Great company, great deals, and really reasonable on the promo emails.

Date of experience: 21 February 2024

Reply from Fanatical.com

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Kerry


Rated 5 out of 5 stars

hella good deals often

hella good deals often. sometimes it goes for months with games that are whatever, but there are other times where they got a bunch ofnreally good games for hella low prices back to back for months. but they always deliver, no confusion, simple and straight forward, no problems from my experience.

Date of experience: 20 February 2024

Reply from Fanatical.com

Thank you so much for taking the time to share your experience at Fanatical. We take pride in knowing our customers are happy with their store experience.
Kerry


Rated 5 out of 5 stars

Prompt service, cheap prices, lackluster ads

Your prices are great and i receive my product instantly. My only real complaint is off-site. Ive seen your ads on facebook but they are always for games that are like 10% off. You have much better deals than that. Advertise your awesome bundles and under $10 games. Thats why i visit your site and why the site itself is much more appealing than your ads make it appear.

Date of experience: 29 February 2024

Reply from Fanatical.com

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Kerry


Rated 5 out of 5 stars

Great bundles and great discounts on the newest titles.

The store always has quality bundles at fair prices and you can usually get game steam keys for cheaper here than on steam so why spend more?

It's also nice they give you extra discounts and games depending on how much you spend.

Date of experience: 23 February 2024

Reply from Fanatical.com

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Kerry