Extremely difficult to deal with
Extremely difficult to deal with, verbal contracts with no paper trial. Zero help or willing to resolve issues, fabricated charges and fees with no accountability. Will be forced to work with the communications Ombudsman to get a reasonable response. I can’t stress how much I’d avoid this company, they may be cheap but they are cheap for a reason.
Date of experience: February 24, 2021
Reply from kinex
Good Morning,
We are sorry to hear you have been experiencing these issues. I would like to look into the issues further however I have been unable to locate your account with the details provided. I have sent you a private message requesting further account details so I can get the relevant department to get in touch with you.
Please note to review charges, the following can be found here: https://kinex.co.uk/terms-and-pricing
Kind Regards,
Kris
Customer Service