Review of kinex


Rated 1 out of 5 stars

Constantly adding on to the price!!

I’ve been with this company for over a year now and I’m getting sick of them constantly changing their prices during a contract, they offer you a fairly attractive price and convince you the more you have with them the better the deal they can do you,! I have business broadband, phone line and mobile with them, I was told if I have a mobile contract they can give me a package deal which seemed like a good deal, few months later I noticed the price changed and was told that’s what I was quoted but they fail to mention add on’s... then 6/7 months into my contract I’ve now been told that they’ve Miss priced my broadband and put that up another £8 and I’m told it’s less speed as well... I’m going to be going to offcom if this isn’t sorted out straight away!!! You have this as a verbal contract and I know what’s been said!!! VERY ANGRY CUSTOMER!!!

Date of experience: February 10, 2021

Reply from kinex

Good morning,

I am sorry to hear you have not been happy with the service. I am keen to look into the issues for you. In order for me to do so I require some further information regarding your account. I have sent a private message with the information we require to locate your account. I look forward to hearing from you.

Kind regards,

Lauren
Customer service

Advertisement