Don't use.
We have finally reached the end of a 3 year contract where on signing had told us they could refund any BT early cancellation charges and proceeded to argue what was a early cancellation charges it was at this point we realized they were a disgusting organization we later added a broadband package to one of the extra lines and added a mobile call bundle at the same time they only set up the broadband and continued charging per call as that was more profitable for them.
later we called and they added it in but i have now noticed they removed the Local and national calls so have been charging for them now.
We are glad to be moving away and hope to never hear from them again. especially since they had a fault with the auto dial system and we received 23 phone-calls about how we hadn't agreed to the new contract over about two weeks.
Thanks Ryan
yes I do remember Kinex making an offer above the £300.00 although it did make it to the amount of £532.09 Cancellation charges i had at that point so when the Final cancellation charge arrived for £141.52 I realized we would never reach an agreement I would be happy with.
Date of experience: December 07, 2020
Reply from kinex
Good Afternoon,
We are sorry to hear that you have not been happy with the service received.
With regards to other supplier termination fees, we advised that we can cover up to £300 per account, I believe at the time this was advised and we offered to cover a higher amount. However this was delayed at your request as you were awaiting a further invoice from your previous supplier.
I believe at the time we advised should the fees be too high we would allow you to go back to previous provider without penalty, butas we received no further query regarding this this was never addressed as we were awaiting contact from yourself.
I have reviewed the bundles on the account and all packages added were correct as per the paper contract. Call charges are being generated for non geographical numbers and for one of the lines that was never requested to have a call bundle added.
We apologize for the issue with the dialler I can see this was fed back internally and should now have been rectified.
I have raised your comments on the account and will be in contact in due course to discuss further.
Kind regards,
Ryan
Customer Service