OMG appalling service!!
OMG, Appalling service and total lack of business ethics, They been charging me for Broad Band which I moved to BT on the 11 June 2020, today is the 22 December. I have paid over £230 for a service that they have NOT provided. Numerous emails NOT responded to! Several phone calls promising action and NO action taken and then I get another bill still overcharging me! I have had NO choice but to cancel my DD which is a PAIN as my business telephone line is with them but I am not prepared to accept this and continue OVERPAYING. I will now look for a new telephone Line supplier!!!!
Date of experience: December 22, 2020
Reply from kinex
Good Morning,
We are sorry to hear you have been experiencing these issues. I appreciate you providing us with account information so that I can look into this further for you. We can confirm we had raised the cease of the line for the 11/06/2020 but failed to receive cease notification from the new supplier. I will be in touch with you discuss this in further detail and what the next steps are.
Kind Regards,
Kris
Customer Service