Very unhelpful customer service team
Very unhelpful customer service team. I have been named on the account previously but they wouldn't take that into account. requesting for the name on the Company bill to call in. My boss asked me to call so that he didn't waste 15 mins waiting for an answer. Then to get told they can't speak to me is a joke. I have already been given permission to speak on behalf of the company numerous times.
Date of experience: February 15, 2021
Reply from kinex
Good Morning,
Sorry to hear you have experienced this issue. I would like to look into the issues further however I have been unable to locate your account with the details provided. I have sent you a private message requesting further account details so I can get the relevant department to get in touch with you.
Thank you for confirming the account information, this is correct our frontline staff must comply with ID & Verification. Avoiding this in the future the authorised contact can e-mail service@kinex.co.uk this mail must come from your company requesting you to be added on as an additional contact or alternatively the details can be changed if required on our customer zone account via the kinex website.
Kind Regards,
Kris
Customer Service