Good Afternoon,

We are sorry to hear that you have been experiencing technical issues.
When a customer is experiencing a fault we normally have the option to add on a temporary divert if this is required. Prior to adding we will always advise that all diverted calls are charged at standard rate for the number the calls are being diverted to as part of the diverted leg of the calls.
I would like to look into the issue further however i require further information to allow me to locate your account.
I have submitted a request for contact information through Trust pilot.

Kind regards,

Ryan
Customer Service