Absolute scumbags. They have been trying to extort money off my business for months now, claiming I've used electricity I clearly haven't. They have been disregarding readings I have submitted to them in order to push for payment of a balance I clearly do not owe, and cannot provide me with a clear account of why they are demanding money off me. I have reported them to ofgem for their shady practises. NEVER use them, or their rebranded company, verastar.

Edit: They have blocked my move to another supplier even though i am out of contract with them, and have tried to bill me over £600 for a single months use of electricity, even though my business has been shut due to lockdowns, and i have provided meter readings. This is the company i'm dealing with.

Edit: Kris has taken "ownership" of this complaint. By this I mean he has offered little to no contact, has missed scheduled phone calls with me, and has still been unable to provide me with details of why they are demanding obscene payments from me, orders of magnitude above and beyond what I have paid all my previous suppliers for pretty much the same usage. Oh, and they are still blocking my transfer to a new supplier, holding me random to their demands while charging me extortionate out of contract rates. I am now preparing a case for the ombudsman with all these details.

Date of experience: January 03, 2021