INCORRECT AND INACCURATE
The reply left by Lauren is inaccurate and misleading. So to get them to take my complaint seriously I've done the only thing that gets their attention; cancelled my direct debit. I say again (especially to those of you who are being signed up and giving 5 star reviews) be very careful with Unicom. The longer you stay with them, the more it will cost you. Fact.
Date of experience: February 11, 2021
Reply from Unicom
Good afternoon,
I am sorry to hear to hear you were not satisfied with my previous response. However I must stress our termination fees are charges fully in line with our terms which again can be found at:
https://switchingon.com/terms-and-pricing
I can see from your account this matter has been escalated to our high level dispute team and someone will be in touch in due course to discuss the matter further.
Kind regards,
Lauren
Customer service