Review of Clear Business


Rated 1 out of 5 stars

This company is the worst I have ever…

This company is the worst I have ever dealt with in history.

I took over a business in Oct 2020, transferred the account over using broadband, phone and electricity.

Received my first bill which was an outrageous price. Query said bill and made and on account payment of half the balance. Was told, not to worry, no payment will be taken by direct debit as account was in query.

Received a second bill which was again outrageous, well over £1000 (we are now two months in), rang again, was told again not to worry as account in query, no money will be take by direct debit. Guess what, payment over £1200 was taken by direct debit 5 days before Xmas.

Rang again, spoke with accounts, advised that the queries I raised where in fact closed, the day before direct debits are processed. He look looked into the over charging and confirmed that I was on a non contract rate. He would put the account in query and get an account manager to call me. Another month went by and myself chasing (I cancelled the direct debit so no more payment would be). I then had a call from Ryan Hughes, an account manager. Advised not to pay account until we sort out the charges. A lot of back and forth, agreed to reduce the charges and back date them. Still no credit on the account, credit control keep chasing for payment and eventually suspended my broadband which is now crippling my business as we are unable to take payments on our tills. Rang several times to explain that the account is in query as I’m awaiting credits but no one in credit control or customer services can sort the problem out and switch my internet back on. They even tried to get hold of Ryan Hughes but couldn’t. This company is a complete joke, the amount of time I have wasted on trying to sort out a simple problem is unreal.

Date of experience: February 19, 2021

Reply from Clear Business

Good morning,

We are sorry to hear you have not been happy with the service. I am keen to look into the issue for you. I have requested some additional information to help us locate your account. We look forward to hearing from you.

Kind regards,

Lauren
Customer service