Very pore customer service over charged…
Very pore customer service !!
Over charged every month don’t recommend to any one !!
When I complained last year one of there manager agree with me the price plan was less then £80 a month but they still charge me over £120 per month
After I complained they called called me several time and asking me deferent prices witch is not matching my budget just wasting my time finally they come a cross cost me what They was told me but unfortunately they can’t do anything with previous payment they took it or refund my over charged payments they took it from my account. in this difficult time to run a business it’s very hard for everyone but where I’m very struggling at the moment where this Clear Business keep over charged me every month please avoid them !!
Date of experience: January 26, 2021
Reply from Clear Business
Good Morning,
We are sorry to hear that you are experiencing issues.
I am keen to look further into the issues you have identified with a view to resolving any issues.
I have been unable to locate your account based on the information provided.
I have submitted a contact information request through Trust Pilot to assist with raising your query.
Thank you for confirming your account information, we are sorry to hear you are experiencing these issues. I have looked into this further for you and your account is being currently dealt with by our customer resolutions team, your concern has been logged on your account and they are currently reviewing your account and we appreciate your patience throughout this process.
Kind regards,
Kris
Customer Service