Review of Clear Business


Rated 1 out of 5 stars

Appalling

Very difficult to get hold of, we cancelled our business lines with them 3 months ago yet they still send invoices for one of them despite talking to them eventually when they acknowledged we were correct. Despite this we received another letter by email (non headed) this morning asking us to pay for another month, we are still owed money by ClearBusiness. Very good at setting up accounts extremely poor at closing it seems

Date of experience: December 30, 2020

Reply from Clear Business

Good Afternoon,

We are sorry to hear that you have been experiencing issues,
I have reviewed the account and I have identified that a line is still live with ourselves.
We advised previously to contact back when the line was required to be ceased and as we have had no further contact since this point the line has remained live.
We attempted to call yourself to discuss but were advised that you were not available until 4/11/21.
I have raised a call back and will be in contact to discuss further.
Alternatively please contact our Customer Services team on 0333 014 3131.

Kind regards,

Ryan
Customer Service