This is about the third time I have left a review for this company. Please please be so careful if you choose them as your provider! I ran a successful sandwich bar and coffee shop and due to the stress, harassment and constantly having to deal with this company I have now given up and sold the business.

From the very beginning I have had to deal with very inflated estimated bills, despite providing meter readings. I was forced to cancel my direct debits (as instructed by a member of clear business) as the amounts they were going to take from account would of left me bankrupt.
After spending so much time on the phone and writing emails I thought the issues had been resolved but they continued to harass me at work and home, charged me non-payment by direct debit fees and non-payment fees. They switched off my phone line and internet causing me to lose a number of days trading. They have threatened to investigate me and send people round to my business.... The whole time I continued to pay, and keep in contact with them to try and resolve the problem.
The staff members that I spoke to did always try and help and were pleasant and sympathetic to my situation but the issues remained.
Due to the constant HUGE estimated bills I continued to receive, the telephone calls, emails, letters and general harassment I got to the point where I was no longer able to mentally run my business and had no choice but to sell it for alot less than it was actually worth.
Clear business would under no circumstances let me out of the contract with them, which ended in November 2020.
Even now after I have sold the business, informed them I have left and provided final meter readings and was told I would receive a final bill from them ( still haven't), today I have received a new bill of £2026.06?
I haven't been in the property since December 18th 2020.....The property has also been empty since then, no Gas/Electric/Phone or Broadband has been used so I have no idea how they can justify this bill, especially after I spoke to them in December and they knew the property was now empty. I struggle to be angry with Clear business anymore, I am just so drained and fed up of having to deal with them. I wrote to them in Feb after receiving another bill I wrote to a Joanne Howarth and explained I no longer wished to speak to anyone from the company and would now only converse in writing to ensure that everything could be traced.... I have never had a response?? I am still harassed daily even though they ignore all emails and letters I have sent.
Please check your bills when using this company and make sure you get everything in writing. I have now been forced to make a complaint to the energy ombudsman and hope they can sort this out before I suffer another break down.

Thanks for your reply....more lies from clear business, you seem to have been given incorrect information or you are only providing half the truth... please check all the details, going back to 2018/19..... The GAS was and has always been wrong .... I have been credited back funds on a numbers of occasions because of your constant over estimated readings.... I also had huge problems with the electric when I first became your customer......please check your records again for all that information! I am sure you will be able to locate these on my records.
I am still waiting for my final bill, why has this not been provided, why do you ignore all emails and letters I have sent, I am happy to provide copies with dates and times and you automatic response to say you will get back in touch..... (still waiting) I have recently provided these to the energy ombudsman.
After reading a number of other reviews it would appear I'm not the only one you are treating like this.....As a company you are a bully and a disgrace.

Date of experience: March 10, 2021