Had a little win on my bingo account…
Had a little win on my bingo account every time i have used trustly before its in my account minutes after the winnings say processed its been nearly 24 hours from the processed time and i still dont have my winnings!! I dont understand why
Date of experience: 12 May 2019
Reply from Trustly
Hi Ang,
Thank you for using our service and for your feedback.
I’m sorry to hear that your withdrawal has not been processed instantly.
Transactions made through Trustly usually complete within minutes, however, in some cases, it can take a couple of bank days for a withdrawal to complete.
I suggest that we look into what has caused this delay. Please send us the 10-digit order number (OrderID) of this withdrawal via our contact form found here: https://trustly.com/en/feedback-form/. The casino will be able to provide you with the orderID.
Our team will look into it and we will get back to you shortly.
Best regards,
Anna