The Cloudflare service itself is not bad, and mostly runs by itself. This is a review regarding Cloudflares flagrant breach of international Copyright law. If you have Intellectual Property being stolen by one of the myriad file sharing sites on the internet, chances are that site is operating through Cloudflares systems. As much as Cloudflare try to make it quite clear that they 'are not a hosting service', in order to circumnavigate complaints from IP owners, the fact remains that file sharing sites are using the Cloudflare service - that illegal IP is being coping onto the Cloudflare network of servers, then distributed to end users worldwide. So, Cloudflares involvement in the file sharing epidemic is quite clear.

Cloudflares own terms state that a site is in breach of their terms if it engages in file sharing or copyright theft. This is a facade. Should you try to report an abusive website, you can forget it. If you use their Abuse Form, it will tell you 'this website does not exist', when it clearly does. If you contact their support, they will come with canned responses about them not being a hosting service, and ask you to fill out the Abuse Form. Which of course you cannot. If you tell Support that the Abuse Form does not work, they will pass your mail onto their Abuse Department. Who will then tell you that they are not a hosting service, and direct you to the Abuse Form.

As such, there is NO physical way to report an abusive website to Cloudflare.

Some companies are ethical in their conduct, and respond promptly and courteously to abuse reports. Other less ethical companies use every kind of evasion tactic available. Cloudflare is clearly the latter. I have been chasing them for 3 weeks now, to deal with an abusive website, and not a single step forward.

Cloudflare purport to be 'making the internet better' - given the fat stacks they are making off other peoples stolen IP, I can only imagine they are making the internet better for themselves.

Date of experience: March 12, 2020